FAQ

FREQUENTLY ASKED QUESTION (FAQ)

MY ACCOUNT

How do I create an account with Chenta Watie Scarf?

Here’s how to get started with us:
1. First, click on the ‘My Account’ button on the top right hand corner. You can also register an account with us when you checkout.
And you are done. Welcome to the Chenta Watie Scarf family!

How do I edit the information on my account?

To do so, click on the ‘My Account’ tab at the top right hand side of the page. Scroll down to find your account information as well as ‘Edit’ next to ‘Contact Information’. Click on ‘Edit’, then change your details as needed, and finally, click the ‘Save’ button to ensure your details have been saved.

What is “My Address” and how do I change or add addresses?

Under “My Address” you can store additional addresses for future orders. Please note that any changes or adjustments to the address must always be made in advance of a purchase order as we are unable to amend any changes of addresses after the order is made.
To change or add new addresses, click on the ‘edit address’ button and either add a new address or change your default billing/delivery address.

How do I view orders I’ve made?

Firstly, click on the “My orders” tab. This is where you are able to see the orders you have made with us along with the corresponding order number. Use information from this tab whenever you need to change or check the status of your orders with us.

What is in the “My wishlist” tab?

This is where you can view various items which appeal to you that you may mark for your next purchase. To mark a product and put it under your wishlist, a “Move to Wishlist” button is available on the side of your desired item.
You may access this wishlist every time you log into your account. As and when you wish to purchase these items, you can hop straight to the product through the wishlist and checkout with the item.

What are newsletters and why should I subscribe to it?

Newsletters are usually used to keep you up to date with exclusive deals, the latest trends, and product highlights.

Stay updated, and learn about new brands, models and product categories while getting more bang for your buck. You’ll be the first to find out about discount promotions and special offers before anyone else does!

WHY DOES MY ORDER SAY IT IS PROCESSED?

When your order status states “processed,” your order is currently being processed and packed for shipment.

HOW CAN I TRACK THE STATUS OF MY ORDER?

Once your order has been shipped, a confirmation email will be sent to your email address. The email will contain the shipping service used to send your package as well as the tracking number. You can visit the website of the shipping service used (www.pos.com.my) and enter the tracking number to check on the status of the delivery your package.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

Our website guarantees your order will leave our warehouse within 2 business days from the date it was placed. Once shipped: Standard Shipping: 3-5 business days.

MY ORDER STATUS STILL STATES PENDING AFTER 2 BUSINESS DAYS. WHAT DO I DO?

Please call our office during regular business hours for detailed information regarding your order. You can reach us at +607-7552455 from the hours of 8:30am – 6:30pm Malaysia Time.

WHERE IS MY ORDER SHIPPING FROM?

All online orders are shipped from Simpang Renggam, Kluang,Johor.

THE TRACKING NUMBER STATES THAT MY ORDER WAS DELIVERED, BUT I HAVEN’T RECEIVED IT YET. WHAT DO I DO?

Please contact the shipping carrier immediately. Please be prepared to provide them with your tracking number. After speaking with the shipping carrier, please give us a call to document the situation and to assist you in recovering the lost package.

PosLaju contact number: 1-300-300-300 (local)

WHAT IS YOUR RETURN POLICY?

if there is fault item when you received the parcel, you can return the fault items to our warehouse within 7 days of receipt for an exchange (same design, price and color) if the item still available. The 7 day mark will be calculated by the original purchase delivery date as stated on the tracking record of your shipment. Please read our Returns and Exchange Policy for detailed information regarding what can and cannot be returned. Please remember that all sale/clearance items are final sale and cannot be returned for an exchange, refund, or store credit.

CAN I RETURN MY PURCHASE FROM CHENTAWATIESCARF.COM TO ONE OF THE RETAIL STORE LOCATIONS?

 At this time, merchandise cannot be returned to the stores and vice versa. Merchandise purchased at the store cannot be returned to our website.

MY ITEM WAS RECEIVED DAMAGED. WHAT SHOULD I DO?

Before sending in your package, please call our office during regular business hours or email us at chentawatiescarf@yahoo.com so that we can make notations on your account for faster processing.

CAN I ORDER BY PHONE, EMAIL, MAIL, OR FAX?

The best way to make an order is to place it directly online. If you are having difficulty, please do not hesitate to call our office during business hours for assistance. Order by email, mail, or fax is unavailable at this time.

CAN I MAKE ANY CHANGES OR CANCELLATIONS TO MY ORDER?

In order to insure all of our customers receive their orders in a timely manner, changes and / or cancellations are not allowed.

THE ITEM IS NO LONGER IN STOCK. WILL YOU GET MORE IN?

Reorders are rare for our website and we never know when and which styles will be restocked. We do receive returns and inventory checks on a regular basis and all items in brand new condition back on our website.

I FORGOT MY PASSWORD. WHAT DO I DO?

You can use the Forgot My Password link on the website. If it fails to email you a new password, please email us at chentawatiescarf@yahoo.com or call us at +607-7552455 for further assistance.

 

IF WE HAVEN’T ANSWERED ANY OF YOUR QUESTIONS IN OUR FAQ SECTION,

PLEASE FEEL FREE TO EMAIL US AT chentawatiescarf@yahoo.com FOR ASSISTANCE.